Bylaw Compliance Service Hours: Available by phone: 250-837-2911 or email, Monday-Friday 8:30am-4:30pm (closed Statutory Holidays).
Hours and days may be adjusted based on seasonal needs. For weekend contact: Please leave a message at 250-837-4747 or send an email
Responsibilities
The Bylaw Compliance department is here to help you understand the City's Bylaws. Our Bylaw Compliance Officers work to achieve compliance with Animal Control and all other City Bylaws.
Through education and enforcement, Bylaw Compliance Officers work with residents, businesses and visitors to achieve bylaw compliance and foster a safe, healthy and respectful community.
The City's Bylaw Compliance and Response to Citizen Complaints Policy governs the handling and management of complaints to ensure thorough, prompt and courteous receipt, processing, investigation and resolution of issues and concerns.
Bylaw Compliance Services act on citizen concerns on a complaint basis to compliment the policy through educating and reminding citizens of the City's various regulatory bylaws to gain voluntary compliance.
Protection of Personal Information
The City will not disclose your personal information to individuals or businesses under investigation. It is important to collect the name and phone number of those registering concerns, as it may be necessary to contact individuals who have registered concerns in the event that our Bylaw Compliance Officers have questions or need clarification prior to or during an investigation.
If the matter goes to court, the City may be required by the courts to provide witness statements or other forms of evidence which could include personal contact information.